Refund Policies and Procedures
Refund Policy AR 2 . 2 . 10

IMPORTANT: Refunds beyond the published deadlines will not be considered for reasons which are beyond the control of the college. Job transfers, change in work schedule, etc, will NOT be considered as grounds for appeal. Once a class has started, you may not withdraw online.

Course fees and registration processing fees will be refunded only if the student qualifies for a 100% refund. All refunds and deposits that may be due a student will first be applied to any debts owed to the college. Refunds for students receiving federal financial assistance are subject to federal guidelines.

A student in the Armed Forces or the Arizona National Guard who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw and receive a 100% refund of tuition, provided courses have not been completed. Submit a copy of the orders to the Admissions, Registration and Records Office.

A. Refund Policy for Credit Classes

Students who officially withdraw from credit classes within the withdrawal deadlines listed above will receive a 100% refund for tuition, class and registration processing fees. Deadlines that fall on a weekend or a college holiday will advance to the next college workday except for classes 1 - 9 calendar days in length or as specified by the college. Withdrawal deadlines for a 100% refund will be printed on the student invoice. Calendar days include weekdays and weekends.

B. Refund Policy for Non-credit Classes

Unless otherwise specified, students must drop non-credit classes prior to the class start date to be eligible for a 100% refund.

C. Canceled Classes

When a class is canceled by the college, a 100% refund will be given.

Requesting a Refund: Refunds for canceled or dropped courses are not issued automatically. Call (480) 732-7312 to have your refund mailed or credited to the original debit/credit card; OR pick up your refund in person at the Fiscal Office Room A139 at the Pecos Campus or the Williams Campus Fiscal Office in the ATC Building. Bring the debit/credit card for a credit to the account.

The CGCC Refund Appeals Committee reviews all refund appeal requests. Requests must be submitted in writing to the Director of Admissions, Registration and Records at the Pecos Campus.  Refund Exception Request Form

D. Other Refunds

Students withdrawing from college for one of the following reasons must submit a written request for a refund to the Office of Admissions, Registration and Records or designated college official.

1 . A student with a serious illness, verifiable by a doctor's written statement that the illness prevents the student from attending all classes for the semester. The doctor's statement must be on file with the college before a refund can be given.

2 . Serious illness or death of a family member that prevents the student from attending all classes for the semester. Appropriate documentation must be provided before a refund can be given.

3 . Death of a student. Appropriate documentation must be provided before a refund can be given.

Requests for a total withdrawal from the college for one of the above reasons may result in a prorated refund of tuition, provided courses have not been completed.

Refund Schedule : All students who officially withdraw from the college or individual classes by the withdrawal process set forth in the catalog will receive a refund based on the schedule printed above.

Classes that begin later in the semester will have the refund based on the date of the first class meeting.

Failure to attend does not guarantee being withdrawn or being eligible for a refund.

Attending the first class is critical! Because of a high demand for class openings, a student who does not attend the first class meeting may be dropped from the course. If you are unable to attend the first class session, you MUST contact your instructor regarding your absence prior to the first scheduled class meeting.

If you don't, the instructor may drop you from the class to provide openings for others.

You are responsible for checking your enrollment status.