Several technology projects are underway that involve the adoption of technology to support the Seamless Student Experience. All of these projects are researching technical solutions that will be implemented as consistent products and services for all colleges in Maricopa. Initially these projects will embrace technology that will impact a specific Enrollment Services department, but will be scalable to improve services for other departments around campus. The following are examples of projects that are currently in the planning and execution phases.
- Single identity/sign-on to provide a consistent method of access (MEID and password) for enterprise systems.
- Document imaging to provide digital capture technology with a common searchable index for Financial Aid transactions
- Self Service initiative focusing on My.Maricopa.edu website redesign to improve web access to common student information
- Knowledge base for front line staff with known solutions to better serve students (Spring 2013)
Most of these projects have a critical milestone for implementation targets of December 2012, so we should expect by Spring time frame we will begin to see the impact and results of these initiatives in Enrollment Services.
For more information on Seamless Student initiatives and project updates, click here
for the SSE project site.