Kudos Fall 2013

 Heather Frengley - Learning Associate, Computer Lab

Congratulations to Heather Frengley who was awarded the ITIL Foundations Certificate in IT Service Management. She also achieved her Six Signma Certificate

Way to go Heather!

 

 David Smith - Help Desk Manager

David Smith, Help Desk Manager

David has been busy this summer expanding his knowledge and completing certification training on the topic of IT Service Management. This training will help David provide leadership in our quest to adopt industry best practices focusing on improving IT services to our customers. Congratulations to David for completing the following courses. Great job David.

ITIL Foundations Certification
ITIL Operational Support and Analysis Certification
ITIL Continual Service Improvement Certification

 Mark Schufletowski - Client Support Analyst

Mark Schufletowski, Client Support Analyst

Over the course of the last year, Mark has been working hard at completing his ITIL certifications to become more proficient in IT Service Management.

Mark has recently acquired his ITIL Continual Service Improvement certification and is now one class away from becoming an certified ITIL expert! I am very proud of Mark and his accomplishments, he has put in a significant amount of time and effort and hopes to utilize his new skills to assist with a district initiative to adopt ITIL best practices across Maricopa!

 

 

 Desktop Support Team extra busy over the summer

CGCC's Desktop Support Team

 

Vinny's Desktop Team experienced their typical busy summer of new equipment installations, upgrading outdated units, and performed numerous hours of classroom maintenance activities.

 

The following list represents the detail list of activities and the locations that were impacted.

Good job guys!

 

 

  • Installed (10) new HP printers
  • Installed (49) new HP Elite 8300 23" All-in-One computers in C105/C107
  • Installed new furniture and modified computer layout in B171
  • Upgraded over (100) flat screens in various classrooms
  • Upgraded (28) Instructor computers stations in various classrooms
  • Upgraded over (30) employee obsolete computers
  • Upgrade (8) Digital Signage computers
  • Re-imaged CIC Lab, Library, and various classrooms
  • Replaced (4) nursing laptops and added 4 iPad units
  • Replaced (28) computers in Sun Lakes Center
  • Replaced (14) computers in BLUF143 Aviation
  • Replaced (12) laptop units in THOM109
  • Replaced (17) laptop units in BLUF133
  • Replaced (13) computers in BLUF135
  • Replaced (25) computers in BAYLN124
  • Replaced (13) computers in THOM103
  • Replaced 6 media laptops (for checkout)
  • Replaced (6) laptops in C102
  • Replaced (12) laptops in EGEL118

 



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