TSS Services and Commitment
The Technical Support Services (TSS) department is committed to delivering quality service and technical solutions in support of campus wide technology. We seek to establish a proactive customer support relationship; providing a staff with professional skills, technical competence, and cooperative enthusiasm.
Service Catalog:
CGCC Offers a wide array of technology services throughout our classrooms. Here is a list of what we provide for our students, faculty, and staff.
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Online Technology
- Online registration
- Learning management systems (LMS) Blackboard & Canvas to provide online repositories of class material for students
- Online library resources
- Email for students, faculty & staff
- Online tutoring
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Full Wireless Access
- Easily available and secure internet access
- WPA2 encryption with Single Sign On for students, faculty and staff
- Open guest access for all others in public areas
- Support for numerous personal devices on campus
- Windows XP (SP3 and above) / Vista / 7 / 8
- Mac OSX 10.6 and above
- Android/iPhone OS
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Student Resources
- Computer labs
- Library
- Tutor center
- Online registration
- Student Tech Central
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Faculty and Staff Resources
- Technology support
- Instructional Technology
- Media services
- Enterprise software
- Business application development
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Customer Service Commitment
The members of TSS pledge it is their personal duty to inform, respect, and support faculty, staff, and students' needs for technical assistance through:
Communications; by providing information on work order status and estimated time needed to review and resolve any associated problems.
Customer Response; by providing realistic delivery times based on the nature of the request for information promptly, usually within 24 hours of receipt.
Courtesy and Respect; commitment to serve our customers by providing accurate information in a timely and helpful manner. TSS is dedicated to treating our customers with respect and courtesy at all times.
Solution Seeking; by taking responsibility for, and involving the customers in, the process of researching, evaluating, and implementing solutions and improvements.
Approachability and Ease of Contact; by focusing on building our working relationship with, and encouraging collaboration between, our customers and our team.
Contact Us:
Our services are provided to all faculty and staff members of Chandler-Gilbert Community College. The methods for requesting support are as follows:
Computer logins, wireless setup, and basic campus computing issues: (480)732-7221
Website: www.cgc.edu/cic
In Person: BRD123 during regular school hours
For Faculty/Staff:Phone:
(480)732-7025
Email:
helpdesk@cgc.edu In Person: LIB238 Genius Bar - No Appointment necessary between the hours of 8:00 AM and 5:00 PM Monday through Friday
Help Desk Phone Support:
Monday - Thursday 7:00 AM - 7:30 PM, Friday 8:00 AM - 5:00 PM