TSS Services | Chandler-Gilbert Community College
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 Technical Support Services


TSS Services and Commitment

The Technical Support Services (TSS) department is committed to delivering quality service and technical solutions in support of campus wide technology. We seek to establish a proactive customer support relationship; providing a staff with professional skills, technical competence, and cooperative enthusiasm.  

  


Service Catalog:
CGCC Offers a wide array of technology services throughout our classrooms.  Here is a list of what we provide for our students, faculty, and staff.  
 

Classroom Technology

  • Every classroom has an instructor computer with projector and audio support
  • Many of our classrooms have a computer for every student
  • We strive to provide the latest instructional software and technologies
    • Microsoft Office in all of our classrooms
    • Specialized software for science, technology, engineering, math, nursing, and aviation.

Online Technology​ 

  • Online registration
  • Learning management systems (LMS) Blackboard & Canvas to provide online repositories of class material for students
  • Online library resources
  • Email for students, faculty & staff
  • Online tutoring

Full Wireless Access

  • Easily available and secure internet access
    • WPA2 encryption with Single Sign On for students, faculty and staff
    • Open guest access for all others in public areas
  • Support for numerous personal devices on campus
    • Windows XP (SP3 and above) / Vista / 7 / 8
    • Mac OSX 10.6 and above
    • Android/iPhone OS​

Student Resources

  • Computer labs
  • Library
  • Tutor center
  • Online registration
  • Student Tech Central​

Faculty and Staff Resources

  • Technology support
  • Instructional Technology
  • Media services
  • Enterprise software
  • Business application development​
 

 
Customer Service Commitment
The members of TSS pledge it is their personal duty to inform, respect, and support faculty, staff, and students' needs for technical assistance through:
 

Communications; by providing information on work order status and estimated time needed to review and resolve any associated problems.

 
Customer Response; by providing realistic delivery times based on the nature of the request for information promptly, usually within 24 hours of receipt.
 
Courtesy and Respect; commitment to serve our customers by providing accurate information in a timely and helpful manner. TSS is dedicated to treating our customers with respect and courtesy at all times.
 
Solution Seeking; by taking responsibility for, and involving the customers in, the process of researching, evaluating, and implementing solutions and improvements.
 
Approachability and Ease of Contact; by focusing on building our working relationship with, and encouraging collaboration between, our customers and our team.
 

 
Contact Us:
 
Our services are provided to all faculty and staff members of Chandler-Gilbert Community College. The methods for requesting support are as follows:
 
For Students:
Blackboard, Canvas and my.maricopa.edu issues: 1-888-994-4433
Website: http://my.maricopa.edu/
Computer logins, wireless setup, and basic campus computing issues: (480)732-7221
Website: www.cgc.edu/cic
In Person: BRD123 during regular school hours
 
For Faculty/Staff:
Phone: (480)732-7025
Email: helpdesk@cgc.edu
In Person: LIB238
Genius Bar - No Appointment necessary between the hours of 8:00 AM and 5:00 PM Monday through Friday
 
Help Desk Phone Support:
Monday - Thursday 7:00 AM - 7:30 PM, Friday 7:00 AM - 5:00 PM