Providing Excellent Service
Internet Resources
The Customer Service Zone & Help Center
The Customer Service Zone was created to provide practical information to help companies, organizations and employees provide more effective customer service. Regardless of type of business, or sector you'll find valuable, and often free information here.
Web address: http://customerservicezone.com/
Customer Service Training and Leadership Management Training
Customer service articles. Permission is granted to reprint articles in print or on your web site, complimentary, as long as you; (1) Include all authorship, copyright information, and a link to our web site in print. (2) Email your contact information, and where and how the articles will be used to reprint@ProEdgeSkills.com
Web address: http://www.proedgeskills.com/customer_service_articles.htm
Motivating Your Team - "Preparing You Today for Tomorrow's Opportunities"
Providing outstanding customer service is one of the most rewarding yet challenging activities within an organization. Exceptional organizations that provide outstanding customer service will experience the following benefits:
• Increased customer satisfaction
• Increased revenues
• Increased repeat and referral customer traffic
• Less employee turnover
• Increased profits
So how do we support and motivate our customer service team to give outstanding customer service? Here are 6 secrets.
Web address: http://www.thesykesgrp.com/MotivateTeamCustomerService01.htm
APQC - Best Practices in New-Customer Service
New customers are a delicate client sector for virtually any organization. Because they don't have a history with the company, they have no reason to be loyal-until, through excellent service, the company gives them one.
Web address: www.apqc.org/portal/apqc/ksn?paf_gear_id=contentgearhome&paf_dm=full&pageselect=include&docid=112559
The Telephone Doctor - Ten Things Your Customers Won't Tell You - But We Will!
Most business owners know that customers will walk - take their business elsewhere if they're not treated as they'd like to be. But how does a business owner find out what the customer really likes or dislikes? Well, as the Telephone Doctor, your customers have told us what they won't tell you. Here are TEN things only your best friend will tell you.
Web address: http://www.telephonedoctor.com/newsletter/200611.asp
The Telephone Doctor - Seven Keys to Keeping a Positive Mental Attitude
Web address: http://www.telephonedoctor.com/newsletter/200505.asp
The Telephone Doctor - Customer Service Training Resources
Web address: http://www.telephonedoctor.com/resources.asp