CHANDLER-GILBERT COMMUNITY COLLEGE
EMPLOYEE DEVELOPMENT TEAM
June 19, 2006  2:30  4:00 pm, B102
     
Present:  Brent Bartel, Sherri Basha, Trina Larson, Sandi Lien, Margie Mesanko
 
Customer Service Initiative-In support of the Golden Marketing study, emphasis on
customer service is a college priority.  Marybeth Mason requested that EDT look into
a customer service workshop to offer the college.  The district EOLT has a program
called Connections: The Quality Service Training Program for College Employees.  The
10.5 hours program incorporates a workbook for the employee to use.  A rough estimate
of $17.50 per workbook was mentioned.  Marybeth Mason has suggested to College Employee
Services that CGCC pilot this program.  A meeting is set for 7/5/06 for Emily Weinacker,
district EOLT rep, Margie Mesanko, Marybeth Mason, Brent Bartel, and the Golden Marketing
Customer Service subcommittee chairs, Doug Bullock and Annie Jimenez.  Some items
of considerations are:  break the delivery of the program up into 3 half day sessions;
devise a method in which to measure the progress of the program; present this pilot
to all front line employees first and then extend this training to all other employees;
assign a facilitator to present the program on a periodic basis; and, add a customer
service piece to the New Employee Orientation.  

MOSAIC-Maximizing Our Strengths as an Inclusive Community-The first phase (sessions
I and II) of the program was held via Summer Institute (for faculty) on 5/22; 5/23;
5/24; 5/25.  We are currently holding another session of the first phase (sessions
I and II), scheduled 6/8; 6/15; 6/22; 6/29.  This series was moved from a morning
time frame to an afternoon time frame and has received the presidents endorsement.
Attendance has been good.  Approximately 20  22 have been registered.  We are set
to hold the second phase on Friday, 9/22/06 (IIIa) and Friday, 10/27/06 (IIIb) in
the afternoon.  Location SC140-144 has been requested.  Sandi will check on room assignment
confirmations.  The MOSAIC series will continue to be hosted in a round robin fashion.
EDT will need to continue to market the series.  

In addition to the fall course offerings, one more supervisory workshop will be chosen
to assist the CGCC employees in the completion of their navigation stamp.  A question
was raised as to whether or not whether or not there was a matrix which would show
all of the classes that CGCC has hosted.  Sandi will check with Beth Eberhardt.

Assignments have been created to ensure the success of each event.  The assignment
will include the marketing of the workshop, room set up, communication(s) with the
facilitator of the event, working with John of Aramark regarding any refreshments,
media needs, and R25 reservations.  Brent has access to and will send the assigned
party the number of registered attendees for each event.  Trina will begin by reserving
the locations for the fall calendar, submit requisitions for the September and October
MOSAIC refreshments, and prepare a public purpose form for light refreshments and
supplies in which to serve any refreshments offered. 


Fall Course Offerings
 
09/15/06 (L226) Creating Respectful Work Environment - Focus Area: Supervisory
8am12:00pm     Assigned Person-Trina

09/22/06 (L226) MOSAIC 3A - Focus Area:  Diversity
1pm-5:00pm      Assigned Person-Sandi

09/21/06 (TBA)  Employment Law Essentials - Focus Area:  Supervisory
TBA             Assigned Person-Brent

10/13/06 (Pecos)Fall Fesitval - Focus Area: Employee Morale
                Sandi-location(s)    requested on 5/18/06
10/27/06 (L226) MOSAIC 3B - Focus Area:  Diversity
1pm-5:00pm      Assigned Person-Margie

11/16/06 (B170) Discovering the Value of Saying No - Focus Area: Leadership
12:30-2pm       Assigned Person-Sherri

Building Excellence Awards-It was suggested that EDT members deliver the award letters
and blocks to recipients prior to the all employee meeting and then at the meeting,
ask that recipients stand as they hear their name called and then request a round
of applause in recognition of award winners.  The proposed process was agreed to.

Upcoming meetings will be held the 2nd and 4th Monday of the month set as follows:

Date           Time          Campus / Location
07/10/06   2:00  3:30pm   Pecos / TBA
07/24/06   2:00  3:30pm   Pecos / TBA
08/14/06   2:00  3:30pm   Pecos / TBA
08/28/06   2:00  3:30pm   Pecos / TBA
09/11/06   2:00  3:30pm   Williams / TBA
09/25/06   2:00  3:30pm   Pecos / TBA
10/09/06   2:00  3:30pm   Williams / TBA
10/23/06   2:00  3:30pm   Pecos / TBA
11/13/06   2:00  3:30pm   Pecos / TBA
12/11/06   2:00  3:30pm   Pecos / TBA

The next meetings focus will be on recruiting.  Assignment:  Each person is to bring
names forward at the upcoming meeting for consideration to extend special invitation
to join EDT.


NEXT MEETING:  Monday, 07/10/06  2:00  3:30pm 
    Location:  B102