TSS Service Catalog
The Technical Support Services (TSS) department is committed to delivering quality service and technical solutions in support of campus wide technology. Our aim is to establish a proactive customer support relationship; providing a staff with professional skills, technical competence, and cooperative enthusiasm. The following represents a summary list of services TSS provides:
(Faculty and staff are encouraged to visit Tech Central intranet site for more detailed service catalog resources)
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Account maintenance:
- New Employee Account Creation
- Computer
- Email
- MEID (HRMS, Blackboard)
- Calendar
- Account problems
- Password resets
- Exiting Employee Account Closure
Desktop client software:
- Software applications and suites
- Installation of new software
Application development:
- Web applications
- Online Surveys
- Custom forms and reports
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Computer hardware support:
- Installation of new computer equipment
- Repair of existing computer equipment
- Employee Computer Replacement
Printer support:
- Setup
- Paper Jams
- Repairs
- Fax Machines
IP Voice service:
- Phone Installation/Setup
- Phone Maintenance
- Voicemail setup
- Phone and Voicemail Troubleshooting/Repair
- Phone menu tree
- Call center agent
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Customer Service Commitment:
The members of TSS pledge it is their personal duty to inform, respect, and support faculty, staff, and students' needs for technical assistance through.
- Communications; by providing information on work order status and estimated time needed to review and resolve any associated problems.
- Customer Response; by providing realistic delivery times based on the nature of the request for information promptly, usually within 24 hours of receipt.
- Courtesy and Respect; committment to serve our customers by providing accurate information in a timely and helpful manner. TSS is dedicated to treating our customers with respect and courtesy at all times.
- Solution Seeking; by taking responsibility for, and involving the customers in, the process of researching, evaluating, and implimenting solutions and improvements.
- Approachability and Ease of Contact; by focusing on building our working relationship with, and encouraging collaboration between, our customers and our team.
Customers:
Our services are provided to all faculty and staff members of Chandler-Gilbert Community College. The methods for requesting support are as follows:
For Faculty/Staff:
Phone: (480)732-7025
Email: tac@cgcmail.maricopa.edu
Website: Our Online Workorder Request Center
In Person: L216 - by appointment only
For students, technical assistance is provided by our sister department-the CIC Computer Lab-and by the 24/7 Maricopa Helpdesk. Contact information for both can be found below:
For Students:
Blackboard and my.maricopa.edu issues: 1-888-994-4433
Website: http://my.maricopa.edu/student-center/help/
Computer logins, wireless setup, and basic campus computing issues: (480)732-7221
Website: www.cgc.edu/cic
In Person: B123 during regular school hours