FAQs for the eLearning Student

FAQs About Getting Started with eLearning

What is an eLearning course?

CGCC offers different kinds of eLearning courses. Learn more about the different course formats.

I’m thinking about taking an eLearning course. What should I do?

If you’ve never taken an eLearning course, the first thing you should know is that these classes work better for some students than for others. To find out if eLearning is likely to be a good fit for you, complete the “Are You Ready for eLearning?” survey.

I’m still not sure that this type of class is right for me. Is there someone that I can talk to?

You can either visit our Advising Office at the college campus, or go to Online Advising. If you still have questions, you could also Contact the eLearning Instructor for the course you are interested in (textbook and syllabus information will be available when the class starts).

I know that I am ready for an eLearning course. How do I find out what courses are available?

To see the complete listing of hybrid and distance learning offerings available at CGCC, go to the eLearning Courses page.

How do I register for an eLearning course?

As with any other CGCC class, you can either go to the Registration Office at the college campus, or go to Online Registration.

How do I get my books for my eLearning course?

You can get your textbooks either at the CGCC Bookstore , or by visiting its website .

Will there be an orientation for my eLearning course?

Many of the eLearning instructors at CGCC hold a mandatory orientation for all students registered in their courses. Failure to attend a mandatory orientation will likely result in your being dropped from the course. Check the online schedule of classes or eLearning Courses page to determine whether you have an orientation. It is always the student’s responsibility to find out if there is an orientation for the course.

FAQs About eLearning Resources for Students

I’ve just started an e-Learning course, and my instructor says we’ll be using Blackboard. What is that, and how do I use it?

Blackboard is the course management system used by most of the eLearning instructors at CGCC. That is, most of the course websites are run via Blackboard, so you’ll need to know how to log on to the system in order to access your course materials. You can get instructions on how to obtain your username and password, as well as how to log in, by going to the Blackboard Login Instructions . If you need someone to help you through the login process, assistance is available at the Computer Lab .

I’m in an eLearning course, and my instructor says that we’ll be using the Testing Center. Where is it, and what are the hours of operation?

Typically, instructors who require on-campus testing for their e-Learning courses will have you take your exams in the Testing Center. The Testing Center is located on the Pecos campus , in Room A152 (within the same building as Registration). Hours vary from semester to semester, so be sure to check with your instructor for the most current hours

I have a research project for my eLearning class. Where can I look for resources and materials?

The CGCC Library has an extensive collection of online databases that students can access online, as long as their student ID is validated in the Library. Students can also work online with a librarian at Ask a Librarian .

I’m really struggling with the material in my eLearning class. Where can I get some extra help?

The on-campus Learning Center , located on the second floor of the library, has tutoring available for most subject areas for any student registered for a CGCC credit course.

Where can I get help if I run into problems with the technology?

If you’re having problems accessing your eLearning course, contact your instructor immediately; he or she can determine if you’re registered for access in the course site. Most often difficulties arise when students aren’t registered or fully paid. If you’re having problems with your login name and/or passwords, or with accessing media provided by your instructor, you can get assistance from the CGCC Computer Lab , located in the B Building. Students are responsible for their own personal hardware and software and reliable internet connection.