Maricopa Student Refund Program | Chandler-Gilbert Community College
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This service has been relocated to the new Coyote Center.

 Tuition and Fees

Maricopa Student Refund Program

CGCC introduces the Maricopa Student Refund Program - MSRP 

Students now have the choice to receive their refunds to an existing bank account via direct deposit  (EFT) or to a personalized Visa prepaid debit card issued by Citi through the MSRP. This new program is intended to give students faster and more convenient access to their financial aid and refunds.
Refunds for credit card payments will not be included in MSRP.
MSRP Refund Options:
Visa Prepaid Debit Card
  • Student receives a Visa debit card and all refunds are electronically loaded to your card.
  • Purchases  anywhere Visa debit is accepted in stores, online, or by phone.
  • Surcharge-free cash withdrawals at over 170 Citibank ATMs in Maricopa County.
  • Coverage by Visa's Zero Liability fraud protection* in the event your card is ever lost or stolen.
  • Everyone is eligible - a bank account is not required and it does not affect your credit.
  • Flexible, convenient and safe access to your personal funds.

Electronic Funds Transfer (EFT)

  • Student receives an electronic funds transfer to their checking or savings account
  • No delay while waiting for the mail
  • Flexible, convenient and safe access to your personal funds.

Although you may still choose a paper check, electronic payments will give you:

  • Flexible, convenient and safe access to your personal funds.
  • No more  waiting for a check to arrive in the mail or standing in line at the bank.
  • Checks will take 7-10 days to receive in the mail and are mailed from the Citi Corporate Office.
  • Refunds are loaded electronically and can be used immediately.

Signing up is easy!

  • Students will be sent an email to their Gmail account with an invitation from Citi to enroll
  • Click on the link to go to the Citi enrollment website.
  • Make your selection - choose either direct deposit (EFT), prepaid card or paper check
  • Make sure your mailing address on record in the Student Center is correct. This is the address that will be used if you choose a prepaid debit card or a paper check.

Citi Customer Service

Citi Customer Service:  1-888-561-1829
Citi Prepaid Customer Service:  1-877-855-7201

Who can I contact if I have enrolled but not received my card?

If you have not received your card within 5 business days of your enrollment, please contact
the toll-free multilingual Customer Support team at 1-877-855-7201

Who do I call if I have questions about my refund?

If you have questions about your refund, you can view your student account at for additional information. If your refund has been posted to your student account you should contact Citi Prepaid Customer Service at 1-877-855-7201 for information about your refund.

Refund Information

Refund FAQs