eLearning

First, check that your internet access is working by trying a favorite website. If it is, goto www.cgc.edu and click on the Blackboard button. This will bring you to the LMS page. If Blackboard is down, there should be on that page, under 'Announcements,' details concerning the outage or if there is scheduled maintenance going on. If you see no announcements and still have no access, call the help line at: 1-888-994-4433

Go to www.cgc.edu and click on the logo/link for the LMS. This will bring you to the LMS login page. If there is an outage across the school or if there is scheduled maintenance going on, there will be an announcement posted here.  If you still cannot log-in, send your instructor an email to make sure he or she hasn't temporarily limited access to the course for updates, etc. If you are still unable to log-in, call the help line at: 1-888-994-4433

There can be several reasons that you no longer have access to the online course. First, follow the procedures above to see if the LMS is working, and call the number for technical support. Other reasons access can be terminated include being dropped/withdrawn from the course, issues with payment or financial aid. Email your instructor. They can tell you if you are still listed on the class roster.
 

If you are registered for a course, you are responsible for contacting Admissions should you need to drop before start date. Contact admissions at: (480) 732-7320 [Pecos campus] or (480) 988-8118 [Williams Campus]. Go to the financial aid page for more information, or the refund policy page.

You are responsible for meeting the posted system requirements for the online LMS.

A drop or withdrawal is a grade given to a student who drops or is dropped from a class. Syllabus details some reasons a student can be dropped by an instructor.

Each section is a DIFFERENT section of a class. If dates and space permit a student can attempt a drop/add. Contact admissions for more information.

All times posted and listed on the LMS and the CGCC website are in the Arizona Timezone.

Student rules are in the student handbook. Specific rules for the class are in your syllabus. Standards of netiquette are typically expected of all online courses as well.

The most important parts of a course are usually the syllabus, calendar, and course contents. Some students choose to print these. See your syllabus or email your instructor for recommendations or requirements.

Every student is assigned an official maricopa email to be used for school matters. You can email your instructor to find out if an alternative email (mobile, etc) is acceptable.

The course syllabus will have details on how assignments are to be submitted, and can include email, on-site proctored exams and/or activities and alternative forms of submission and participation.

Turn around time varies per class, however the norm for responding to student email is 24-48 hrs.

Never assume that an email or deadline-driven assignment was received. A common practice is for a student to request a 'received' reply from an instructor when sending assignments.

Check your course syllabus for rewrite or redo options, if any.

Check your course syllabus or email your instructor. Typically feedback can come as comments on assignments, suggestions, conferences or other interactions.

Check your course syllabus or email your instructor. Some instructors have virtual hours via chat, have in-office hours, or appointments -- just to name a few ways of handling office hours.

Reusing existing work, even if your own, can often fall under the plagiarism, fraud, or academic misconduct section of your course's syllabus. Using someone else's work as your own definitely falls under the Plagiarism, fraud, or academic misconduct section of the syllabus and usually has severe consequences.

Can I return at a later time / do I have to take (and pay) for the course again [Maternity leave, Reservist call to duty, etc] See the syllabus and email the instructor first

There is under serious, documentable circumstances the possibility of an "I" or incomplete grade if the syllabus allows for it. Consult your course syllabus and the grade definitions page .

Some courses post all the materials at one time or offer an accelerated path of deadlines. Consult your course syllabus and/or email your instructor for details.

If an incomplete is available and granted, online course availability can be arranged but is not automatic. Make sure that online course availability is addressed in the incomplete grade contract that you must work out with your instructor.

Unfortunately, technology failure does happen and is usually not accepted as an excuse for failure to complete work or not meeting deadlines. Save and backup often if possible.

While printing out course content is not a solution, you can email yourself assignments, and you can save copies locally to your computer.

Typically attachments are requested for share in a technology-neutral format such as RTF (Rich Text Format) that is not as vulnerable as other formats to viruses and malware. However, you should always use caution when opening attachments, even from names that appear to be classmates.